Monthly service
Your plan is charged each month to the card you paid with when service started, at the autopay price. The receipt comes by email. To change the card, use Manage your billing: we email you a secure link.
Support
How can we help?
Answers first. A real person is a phone call away: 888.693.9074, Monday – Friday, 9 a.m. – 5 p.m. Central.
Common questions
Quick answers
New to 5G home internet? Start with the guides and answers or the glossary.
My internet is down. What should I do?
Check the service status page first. Then unplug the router for 30 seconds and plug it back in. Still down? Call 888.693.9074.
How do I pay my bill?
Mac5G service is paid by card each month, on the card you paid with when the service started; the receipt comes by email. To pay a bill right now, use Pay my bill below: card, Apple Pay or Google Pay on our secure Stripe checkout. To update the card or see invoices, use Manage your billing. Or call 888.693.9074.
How do I get faster speeds?
Place the router up high near a window and away from thick walls, then run a speed test. A Beacon indoor antenna can pull in more signal, and a Sidekick extender carries Wi-Fi farther.
Can I return equipment?
Unopened equipment can be returned within 30 days, and opened equipment within 30 days if it is defective. Rented routers go back when service ends. See returns & warranty, or call us and we’ll send return instructions.
I’m moving. Can I take Mac5G with me?
Yes. For Home Plus or Home Max, check the new address first, then we move the service on your move date. Home Lite and Home go with you; just tell us the new home address.
How do I cancel?
Call 888.693.9074. There’s no annual contract, and service runs to the end of the month you’ve paid for.
Billing
Paying for Mac5G
Manage your billing
Update your card, see and pay invoices, or change your service on your secure Stripe billing page — we email you a link that works for 30 minutes.
Pay my bill
Enter your Mac5G account number and the phone or email on your account. We show what you owe, then you pay by card, Apple Pay or Google Pay on our secure Stripe checkout.